外贸业务员邮件总结2

1、客人询盘数量与MOQ 差别很大，无法直接报价的情况：

I am sorry but general Minimum Order Quantity for this item is **, however, I will double check about your requested quantity and let you know in a few hours.

2、关于样品询盘

Samples are free to our clients, but you need to pay shipping cost. Will you please provide a shipping account? So I can send a sample to you directly from our CA office.

3、客人质疑报价比ESP 高的解释 I am sorry but the ESP price $** is based on FOB LA by ocean, US inland delivery charge, duty and taxes are NOT included. Also it takes XXX days to LA.

My quote is based on door to door to your appointed address within US by COURIER, all the duty and taxes are included. It is your net cost and only takes XXX days. (Also the door to door price by OCEAN is XXX, and turnover is XXX days.) Am I clear? Pls feel free to let me know if you have any further questions.

4、客人要的产品和ESP 不一样的情况下

For now we do not have exact item as your photo, however I will check with more factories and try my best to find this item for you, and then send my offer.

5、客人cancel 订单的情况下

Thanks for your latest feedback. It’s my great pleasure providing service to you. Any new projects in the future, will you kindly let me know? I'd like to send my best offer to add your selections. Please be confident to my service.

We Joyjoo are professional in promotional market. We provide pens, bags and totes, drinkwares, caps, USB and so on.Competitive prices, prompt shipping, door to door service,keep you away from documentary works.

Hope your Business is booming in your market.

6、客人提出能否用信用卡支付的情况：

I am sorry but for now we can only accept check or wire transfer.

I can arrange production once you send me the transfer copy or check tracking.

I can arrange the production first. You pay me before I ship them. I trust you.

7. 解释出货时间短

I am sorry but I didnot get any response on the offer of XXX.I doubled checked with the factory, since it is a very hot product, even though we donot have any stock, we always have the raw material, so we can finished 2000pcs within 5 days. Please feel free to let me know if you have any further questions.

8. 解释颜色

Regularly we have XXX,XXX,XXX; but we can also produce as your request PMS number, the extra cost is $XXX.

7、报价后第一次跟进（自己写）

8、报价后第二次跟进（自己写）

9、例行跟进邮件（自己写）